Current Unresolved Incidents

1. Page Objectives

This page provides a list of ongoing incidents that need resolution. The page allows users to view, validate and reject incidents.

2. Table

This table displays detailed information about unresolved incidents, including the operation where the incident occurred, the type of article involved, the client, and the status of the incident.

2.1. Table Actions

• Export All: Allows the user to export all the records from the table. Once exported, they can be downloaded in .csv or .xlsx formats.

2.2. Columns

Field	Description
Code	Unique code for the incident.
Reported At	Date and time when the incident was reported.
Operation	Operation where the incident was reported.
Validated At	Date and time when the incident was validated.
Article Type	Type of article involved in the incident.
Size	Size of the article involved.
Client	Client associated with the incident.
Incident Type	Type of incident, whether internal or external.
Complainer	Name of the person or entity who reported the incident.
Motive	Reason or motive for the incident.
Validated by	Person who validated the incident.
Solution	Proposed or implemented solution for the incident.
Cost Allocation	Information about how costs are allocated to resolve the incident. Can be selected directly in the table.
Status	Current status of the incident.
Description	Description of the incident.

2.3. Filters

• Client: The specific client associated with the data.
• Incident Type: The incident type.
• Solution: The solution.
• Motive: The motive.
• Reported from: The reported date from which incidents are considered.
• Reported until: The reported date to which incidents are considered.

2.4. Record Actions

• View: View more details about the incident.
• Validate: Opens a modal to view more information about the incident and validate it.
• Reject: Rejects the incident, dismissing the report.